ORDERING INFO Q&A
ORDERING INFO Q&A
IS THERE A MINIMUM ORDER OR WEEKLY COMMITMENT
There is a minimum order of 3 meals or a weekly commitment, you can choose all of your meals and snacks a la carte.
HOW DO I ORDER?
You can select 3 or more meals. If you're looking for meals for the week you can select the (5 meal), (10 meal) or (14 meal) package. Simply add to cart, select your meals for the week, and use any promotional codes on check out.
IS THERE AN ORDER DEADLINE?
Yes, the ordering deadline is Fridays at 5pm, in order to receive your meals the following Sunday between 11a - 8pm and Wednesday between 11a - 8pm.
IS THERE A WEEKLY SUBSCRIPTION OPTION?
Yes, if you would like to sign up for a weekly subscription read the "weekly subscription Q&A" noted below for more info.
WHAT IF I WANT TO CANCEL MY ORDER?
You can cancel orders until Wednesday at 5pm for a full refund.
DO I GET A DISCOUNT IF I USE THE WEEKLY SUBSCRIPTION?
Yes, weekly subscribers receive an additional 5% off their meal plans week over week! Weekly subscribers also get access to discounts through our loyalty program (like 10% off week over week for the month of August and holiday specials!).
The weekly subscription saves you the time and hassle of re-ordering each week. Simply choose your package and Meals, Serengeti Catering will bill your credit card once per week for your meals plus delivery (no surprise charges!). Your meals will then be delivered to you on Sundays and Wednesdays.
CAN I CHOOSE WHICH DAY I AM BILLED ON?
Yes, you can choose the day of the week that is most convenient to you for billing.
CAN I SELECT MY MEALS?
Each Wednesday morning you will receive an email allowing you to select your meals for the week. If you forget to select your meals, Meals by Serengeti will default to your previous order selections.
WHAT IF I WANT TO CANCEL MY SUBSCRIPTION?
Email us at [email protected] to cancel your subscription at any time before Friday at 5pm. If you want to temporarily pause your subscription? Let us know and we will help you with that!
WHERE DO YOU DELIVER?
We deliver to the following areas pictured in the map below : Middlesex County, Essex County, parts of Worcester County and parts of Hillsborough County. If you are in a delivery zone outside the cities specified send us an email at [email protected] and we will see what we can do!
HOW MUCH DOES DELIVERY COST?
Meals by Serengeti charges a flat fee of $10 per order and an additional $5 for areas 30 mins or more outside our delivery area
WHEN DO DELIVERIES ARRIVE?
Meals by Serengeti uses a two day delivery system for 7 day orders and orders of 5 entrees or more, half of your order will arrive on Sunday, and the other half will arrive on Wednesday. Deliveries arrive on Sundays between 11am-8pm and Wednesdays between 9a-8p so that you're ready to take on the week!
If you live in an apartment or condo please remember to include your phone number so that a courier can let you know when your delivery arrives. Please also make sure that your concierge accepts food deliveries and notifies you on arrival.
WHAT IF I AM NOT HOME AT THE TIME OF DELIVERY?
Since meals are delivered to your door. If you are not home we can leave the cooler bag on your doorstep or with your concierge. Please ensure that your concierge accepts food. If you live in a condo or apartment building that does not have a concierge please try to be home during the delivery window. Meals in our leak proof insulated bags + ice packs will stay cold 4hrs after the delivery time
WHAT DO I DO WITH THE EMPTY COOLER BAG?
Cooler bags and ice packs will be picked up on the next delivery, sanitized and reused to package meals. Simply leave the cooler bag outside your door or with your concierge on Sunday. If you do not plan to reorder with Meals by Serengeti we can schedule a pick-up. Returning cooler bags helps us keep costs low for our customers!
Empty meal containers do not need to be returned and can be recycled!
HOW DO I ARRANGE A CARE PACKAGE FOR A LOVED ONE?
Care packages include your choice of 5 or more meals, a personalized, hand-written card, and a sweet treat to be sent to a loved one. These are great for new moms, birthdays, a grieving friend, or just because, for that hardworking someone who would appreciate a home cooked meal on the table without a fuss. While in the spirit of giving. Please take a look at the Luxe Love Box options for other comforting and thoughtful gift options.